We will ask for information about you and your health in providing dental care and treatment. We may receive information from other providers involved in providing your care. This privacy notice describes the type of personal information we hold, why and what we do with it.
Middlewich Street Dental Practice LTD operates at 50-52 Middlewich Street, Crewe, Cheshire, CW1 4DA.
Scott and Oratile Hall are responsible for securing all information they hold about you. Those at the Practice who have access to your personal information include the dentist, dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the Practice.
Our data protection officer, Oratile Hall, ensures that the Practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly. You can contact our data protection officer, Oratile Hall, at [email protected].
We can only keep and use the information for specific legal reasons. If we want to keep and use information about your health, we can only do so in particular circumstances. Below we describe the information we hold and why, and the lawful basis for collecting and using it.
We hold your personal information, including your name, date of birth, address, contact numbers and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall selections, as we have a legitimate interest in ensuring your continuing care and informing you of our services.
We hold information about your dental and general health, including:
We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.
We hold information about the fees we have changed, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal and financial requirements.
How we use your information
Your information is typically used only by those working at the Practice, but there may be instances where we need to share it, for example, with:
We will only disclose your information on a need-to-know basis and limit any information we share to a minimum. We will inform you in advance if we send your medical information to another provider and will give you the provider’s details at that time.
In certain circumstances or if the law requires, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
We store your personal information securely on our practice computer and in a manual filing system. Those who do not work at the Practice cannot access your information. Only authorised team members have access to your data (on a need-to-know basis). They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.
We take precautions to ensure the security of the practice premises, the practice filing systems and computers.
We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail, and we back up information routinely.
We use cloud computing facilities for storing some of your information. The Practice has a rigorous agreement without a provider to ensure that we meet the obligations described in this policy and that we keep your information secure.
We keep your records for 11 years after your last visit to the Practice or until you reach the age of 25, whichever is longer. At your request, we will delete non-essential (for example, some contact details) before the end of this period.
You have a right to access the information we hold about you and receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.
You can also request us to:
Suppose we rely on your consent to use your personal information for a particular purpose. In that case, you may withdraw your consent anytime, and we will stop using your data.
All requests should be made by email to Oratile Hall at [email protected].
Please discuss the matter with your dentist or receptionist if you do not wish us to use your personal information as described. If you object to how we collect and use your information, we may not be able to continue to provide your dental care.
Suppose you have concerns about how we use your information and cannot discuss it with your dentist or anyone at the Practice. In that case, you should contact, The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Cheshire, SK9 5AF (contact numbers, 0303 123 1113 or 01625 545745).
Reviewed: Nicole Mindurski