Introduction

• These terms and conditions are the terms and conditions which apply to the Middlewich Street Dental Practice Dental Plan
• The Dental Payment Plan is a scheme to provide preventative dental treatment over a twelve month period and to provide additional discounts and/or benefits to plan members as stated in the current Middlewich Street Dental Dental Plan Leaflet or on our website.
• The Dental Plans can only be taken out on a monthly direct debit. However we can accommodate annual payments by cash or card.

Commencement, duration and cooling off period.

• By entering into a plan, members are committing to a minimum membership period of 12  months, subject to the cooling off period.

• Three direct debit payments need to have been made before attending for any inclusive plan appointments.

• Plan members are entitled to the benefits of their plan from the date their application is accepted by Middlewich Street Dental Practice until the plan is terminated by either party.  Plan members are entitled to discount off general dental treatments (RCT, fillings, dentures, crowns, bridges and extractions) excluding any specialist treatment (e.g. Invisalign).

• Plan members have a 14 day cooling off period from the date they join their dental plan in which to cancel their Plan. If a plan member cancels within this 14 day  period any contribution they have paid will be refunded in full provided they have not already benefited from any of the benefits available under the plan. This will not include the one off registration fee.

• No refunds will be given after the 14 day cooling off period. Please ensure that you make use of the plan and visit us for your allocated appointments within the specified plan year.

• Plan members may not be able to book appointments if there is a balance outstanding on the account. This will need to be settled before appointments can be booked.

• Plan members who fail to attend an appointment or cancel appointments at short notice may lose the corresponding plan appointments or incur a fine, in accordance with our cancellation policy.

• Middlewich Street Dental will send complimentary reminders for plan appointments but it is up to the plan member to make sure that they benefit from the plans benefits in the yearly cycle. If the member does not attend or take    advantage of their Middlewich Street Dental Plan appointments and benefits, no credit is due/accumulated.

• If a plan member cancels within 12 months of the date of signing up and has already benefitted from benefits of the plan, Middlewich Street Dental reserve the right to reclaim the difference in financial value of any benefits received by the member.

• By signing up to the dental plan you agree to be bound by these Terms and Conditions; you agree to pay all the fees on time (collected by direct debit).

• A deposit will be required at the start of any treatment you receive.

• Full and prompt payment must be made to be eligible to receive the agreed discount.

• If you default on a direct debit payment, we will inform you that your plan has been paused. Middlewich Street Dental Plan cover will cease from the date of the first failed payment and will not be reinstated until the payment has been made.

• If you fail to re-instate payment of the monthly fees and are removed from the plan, any outstanding treatments will be charged at the full price of the original treatment cost.

• If you cancel your plan, any outstanding treatment that has been estimated utilizing the 20% discount benefit will be recalculated and a new treatment plan will be issued to you detailing the full cost of the treatment.

• Following the initial 12 months membership period, 1 months’ notice is required to terminate the plan membership by the plan holder.

• Monthly fees will be reviewed on an annual basis; we reserve the right to increase these fees giving members at least 30 days written notice.

• Any disputes arising under this agreement shall be settled by arbitration if they cannot be settled through our complaints procedure.

• The information contained in these terms and conditions is subject to change without notice. All new terms and conditions will be updated on our website and when required.

Renewals and alterations

Following the initial 12 month membership period, the member’s plan is thereafter automatically renewed on an ongoing basis. Middlewich Street Dental will not send a plan member new documentation at renewal unless we have varied or made changes to the plan’s premiums, terms and conditions or benefits.

Carrying over of appointments

Appointments cannot be carried over from one  plan year to the following renewal year. Your appointment allocation for the plan year restarts on the date of the renewal.

Notices

All notices under this agreement with be sent by email and/or post to the last  known address of the plan member.

Third party rights

A person who is not a party to this contract has no rights under the Contracts (Right of Third Parties) Act 1999 to enforce any of these terms and conditions or the provisions of the Policy Document. 

Governing Law    

These terms and conditions and the policy document shall be governed by and      construed in accordance with the laws England and Wales and will be subject to the exclusive jurisdiction of the English Courts.